Jennifer Moss is the author The Burnout Epidemic, published by Harvard Business Press in 2021.

How Fairness and Values Mismatch Can Cause Burnout

The Burnout Trap: How a Lack of Fairness Erodes Workplace Well-Being

Fairness in the workplace is not just a moral principle—it’s a critical factor in preventing burnout. When employees perceive their work environment as unfair, whether due to inconsistent policies, favoritism, or a lack of recognition, it creates a psychological burden that can lead to exhaustion, disengagement, and ultimately, turnover.

For many employees, burnout is not caused by the workload alone but by the emotional toll of navigating workplace inequities. It’s the feeling of being overlooked for a promotion despite years of dedication, watching others take credit for their contributions, or being held to higher standards than their peers. This kind of emotional labor—the need to constantly manage feelings of frustration, anger, and resentment—can be even more exhausting than the work itself.

The Science Behind Fairness and Burnout

Research has consistently shown that employees who perceive unfairness in their workplace are at a higher risk of burnout. The Maslach Burnout Inventory, one of the most widely used tools for measuring burnout, identifies lack of fairness as one of its six key drivers. Studies have also linked workplace inequity to increased stress, absenteeism, and even physical health issues like high blood pressure and weakened immune function.

Why does fairness matter so much? Because fairness is about trust. When employees trust that their leaders and colleagues will act with integrity, they feel psychologically safe. They know their hard work will be recognized, their voices will be heard, and their concerns will be addressed. But when that trust is broken—when employees see favoritism, biases, or arbitrary decision-making—it creates a toxic environment that fuels cynicism and disengagement.

The Emotional Toll of Unfairness

Imagine two employees, Alex and Jordan, who work on the same team. They both put in the same effort, contribute to key projects, and consistently go above and beyond. Yet when a leadership role opens up, Jordan is promoted—not because of performance but because of personal connections. Alex, who has spent years proving their value, is left feeling undervalued and invisible.

Now, every task Alex completes feels heavier. The motivation that once drove them fades, replaced by a quiet bitterness. The job hasn't changed, but the emotional toll has. This is how unfairness breeds burnout—by turning once-engaged employees into disillusioned workers who feel powerless to change their circumstances.

Unfairness at the Leadership Level

Fairness isn’t just a concern for employees—it also affects leaders. Managers who lack the autonomy to make fair decisions, who are pressured to enforce policies they don’t believe in, or who witness inequities they can’t address, are also at risk of burnout. They carry the weight of organizational injustices, knowing their teams are suffering but feeling unable to create meaningful change.

This is why fairness must be a systemic priority, not just a leadership preference. Organizations need to build structures of fairness into their culture, ensuring transparency, consistency, and accountability at every level.

A Culture of Fairness is a Culture of Well-Being

The best workplaces aren’t just those that offer high salaries or impressive perks. They are the ones that create a culture where employees feel valued, respected, and treated fairly. When people trust their organization to do what’s right, they are more engaged, more resilient, and less likely to experience burnout.

If we want to build workplaces that support well-being, we need to prioritize fairness—not just as an abstract ideal but as a tangible practice. Because at the end of the day, fairness isn’t just good for people—it’s good for business, too.

When Work Feels Like a Lie: How Values Mismatch Drives Burnout

Burnout isn’t just about long hours, tight deadlines, or demanding bosses. One of the most insidious, often overlooked causes of burnout is a fundamental mismatch between an employee’s values and those of their organization.

Values guide us—they influence our motivation, decision-making, and sense of purpose. When there’s alignment between what we believe in and what our workplace stands for, work becomes meaningful. But when there’s a disconnect—when employees feel they are being asked to compromise their integrity, prioritize meaningless goals, or work for a company that doesn’t reflect their ideals—burnout becomes inevitable.

This mismatch creates a silent but exhausting tension, forcing employees to navigate a workplace where they feel disconnected, disillusioned, and ultimately drained. It’s the slow erosion of enthusiasm, the gradual depletion of energy, and the creeping realization that work has become something they endure rather than something they believe in.

Why Values Matter So Much in Work

Work isn’t just a paycheck—it’s where people spend the majority of their waking hours. It shapes their identity, their sense of contribution, and even their self-worth. When employees believe in what they do, they experience something called occupational purpose—the feeling that their efforts matter and contribute to something greater than themselves.

But when they don’t? When they feel like their work is at odds with what they stand for? That’s when burnout begins to take root.

According to Elizabeth Grace Saunders, when employees don’t share the same values as their company, their motivation to work hard and persevere can significantly drop. This lack of motivation doesn’t just affect performance—it creates an emotional and psychological drain that depletes energy and resilience over time.

Research has shown that workers who experience a values mismatch are more likely to suffer from:

  • Chronic stress and exhaustion

  • Cynicism and detachment from their work

  • A sense of futility—feeling like their contributions don’t matter

  • Higher rates of absenteeism and turnover

This is burnout not from overwork, but from misalignment. It’s the exhaustion of trying to force yourself to care about something that, deep down, doesn’t align with what you believe in.

How Values Mismatch Creeps into the Workplace

Unlike other causes of burnout—like excessive workload or lack of autonomy—values mismatch is often invisible at first. Employees don’t always realize the disconnect until they’re deep into their role. But over time, the cracks start to show.

Here’s how it manifests:

1. Feeling Like a Square Peg in a Round Hole

Employees who experience values mismatch often feel like they don’t belong. Their personal beliefs, ethics, or passions don’t align with the company culture, leaving them feeling like outsiders in their own workplace.

Imagine a sustainability advocate working for a company that prioritizes profits over environmental impact. Or an employee who values collaboration stuck in a culture that rewards competition and individualism. The daily friction between what they believe and how they’re expected to work leads to frustration and disillusionment.

2. Moral Fatigue: When Work Feels Ethically Draining

One of the most damaging aspects of values mismatch is moral exhaustion—the stress of constantly making decisions that conflict with personal ethics.

Employees might find themselves:

  • Being asked to prioritize profits over people

  • Witnessing unethical behavior but feeling powerless to stop it

  • Feeling pressure to compromise their integrity to meet expectations

Over time, this kind of moral fatigue erodes self-respect, confidence, and emotional resilience. It forces employees into a constant state of inner conflict, where every workday feels like a battle between personal values and professional survival.

3. The Energy Drain of Inauthenticity

When employees can’t bring their authentic selves to work, it requires extra energy just to exist in the workplace. Every conversation, every decision, every project becomes a performance—an act of suppressing who they really are to fit the mold of the organization.

This energy drain is exhausting. It leaves employees emotionally depleted, unable to recharge, and more susceptible to burnout.

4. Resentment and Disengagement

Values mismatch breeds cynicism. When employees don’t believe in the mission or ethics of their workplace, resentment sets in. They become disengaged, emotionally detached, and start to view their work as meaningless.

A disengaged employee isn’t just less productive—they’re actively suffering in their role. Every task feels like an uphill battle. Every meeting feels pointless. And when work loses its meaning, burnout isn’t just possible—it’s inevitable.

The Impact of Values Mismatch on Burnout

The psychological toll of values mismatch is immense. Studies have found that employees who feel a strong misalignment between their personal values and their workplace experience:

  • Higher rates of anxiety and depression

  • Increased levels of emotional exhaustion

  • Greater difficulty recovering from work-related stress

  • A greater likelihood of quitting their jobs

What’s worse, many employees don’t recognize why they’re burning out. They assume it’s the workload or the boss, not realizing that the root cause is something deeper—a fundamental misalignment of what they believe in and what their company represents.

This creates a slow-burn effect:

  • At first, they try to make it work. Maybe it’s just an adjustment period.

  • Then, they start feeling frustrated. Why does everything feel like a struggle?

  • Eventually, they check out. The work stops feeling meaningful, and they start counting down the hours until they can leave.

  • Finally, they hit a breaking point. They either quit or they burn out completely—emotionally, mentally, and physically.

The Silent Epidemic of Values Mismatch Burnout

Values mismatch is a silent burnout driver because it’s not always obvious. Employees may not recognize it right away, but they feel it. It’s the Sunday night dread before a new workweek. It’s the constant stress that lingers even after clocking out. It’s the realization that their workplace is draining them—not because they’re overworked, but because they’re fundamentally disconnected from it.

And perhaps worst of all? It’s preventable.

Organizations that fail to acknowledge the role of values in workplace well-being risk creating environments where employees feel like strangers in their own jobs. And when that happens, burnout isn’t just a possibility—it’s a guarantee.

Because at the end of the day, people don’t just want a job.

They want work that means something.

And when that meaning is missing? The burnout begins.